Infos & Conditions EN

PRACTICAL INFOS & TERMS AND CONDITIONS OF SALE

Reservations :

 

All reservations or their possible modifications have to be made by e-mail, or if not available, by letter. You will also receive a written confirmation. Phone conversations concerning the availability of a room are purely informative.

 

Validate a reservation :

 

Your stay will only be guaranteed after the receipt of a 50% deposit, with a minimum of 1 night, to be paid by bank transfer or credit card (VISA, Mastercard) upon booking. In the case of a bank transfer, any additional charges are to be paid by the guest. After collection of the deposit your reservation will be firm. If we do not receive the deposit within 5 calendar days starting from the reservation date, your booking will be cancelled.

 

By paying a deposit you accept our terms and conditions of sale. The balance of your reservation is to be paid cash or by credit card (VISA, Mastercard) on the day of your arrival. Possible extras are payable at the end of your stay. We do not accept cheques.

 

Cancellation :

 

If you cancel more than 30 days before the beginning of your stay, your deposit will be refunded. An administration cost of 10% will be deducted. For reimbursements requiring an international (non-SEPA) bank transfer, all bank charges are payable by the guest. For any cancellation made 30 days or less before the beginning of your stay, the deposit will remain in the hands of the owner. In the event of cancellation less than 15 days prior to arrival, the owner will request the full amount of your booking (the 50% deposit already paid + the remaining 50%).

 

Some special promotions, require full prepayment for the entire stay at the time of booking. This payment is non-refundable in case of change or cancellation. If relevant, these conditions will be mentioned in the description of the specific promotion. Gift certificates are also payable upon ordering and non-refundable.

 

In the absence of notice of cancellation, failure to arrive by 8 pm on the first day of your reservation will mean that your room may be relet and will no longer be available. In case you should shorten your stay, the total amount of the booking will be charged.

 

 

 

Time of arrival :

 

Check-in is between 5 pm and 8 pm. If you should wish to arrive later than 8 pm, please let us know in advance.

 

Check-out time :

 

We kindly ask you to check-out before 11 am.

 

Check-in :

 

All the guest have to present themselves to the owner for check-in with a valid passport or identity card as well for the prepayment of the full amunt of the booking.

 

General policies :

 

All of our rooms as well as the common parts of the house are non-smoking. For the guests’ comfort, we also ask you to respect the quiet and tranquility on the domain. As a client, you agree to respect these policies, to leave the room undamaged at the end of your stay and to report and compensate financially any possible damage to the property you might be responsible for.

In case of no-respect of these policies, the owner may expulse the concerned guests and remain in the hands the full amount of the booking.

 

Pets :

 

Pets are not allowed.

 

Last-minute offers :

 

Last-minute actions are unique offers, valid only on the indicated dates. Offers with limited room choice and travel dates will be granted to the person who is the first to reserve. Only this person will be able to enjoy the special conditions. The date and time of receiving your mail will be determing for granting the offer.

 

Château Puygrenier will not transmit your personal information to other third companies or organisations.

 

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INFO / RESERVATION:

+33 (0)5 53 80 25 75

puygrenier@outlook.fr

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château Puygrenier 2016-2017